- Terms and conditions of ordering
1.1 The sales terms and conditions are valid between relevant person (hereinafter Customer) and Strand AS (hereinafter Strand SPA & Conference Hotel) as the owner of the shopping environment www.book.strand.ee (hereinafter Strand SPA & Conference Hotel’s online booking environment) as pertaining to legal relationships arising from the purchase of products and services through Strand SPA & Conference Hotel’s online booking environment.
1.2 In addition to these terms and conditions, legal relationships arising from the purchase of products through Strand SPA & Conference Hotel’s online booking environment are regulated by the legislation in force in the Republic of Estonia.
1.3 Transactions in the online booking environment may be performed by persons with active legal capacity that are at least 18 years of age. The consequences of orders placed by a non-compliant person are the liability of the person whose bank account or credit card was used to pay for said orders.
1.4. Strand SPA & Conference Hotel does not sell alcohol to customers under 18 years of age. The hotel has the right to ask for an identity document to establish the age of the person and to refuse to fulfill the order in the case of a customer who is a minor. Advance payments for additional orders containing alcoholic beverages made by a minor are refunded only to the extent of the cost of the alcoholic beverage to the person whose bank account or credit card was used to pay for the order.
2.1. All prices are in euros and include VAT laid down in the Republic of Estonia.
2.2 Read the pricing information concerning your selected products and services carefully. Prepayment is required for certain prices. If you cancel an order subject to prepayment, the hotel has the right not to refund the prepaid amount.
2.3 If a hotel room is not prepaid, payment must be made in the local currency upon arrival at the hotel. The hotel accepts cash as well as debit and credit cards.
- Payment terms and conditions for prepaid services
3.1 The full cost of the selected service must be paid for prepaid services purchased by the customer via Strand SPA & Conference Hotel’s online booking environment. By paying the fee, the customer confirms that they have read and accept all of the terms and conditions made available by the service provider in the online booking environment.
3.2 The amount specified in the online booking environment is paid via an online bank transfer or Visa and MasterCard debit and credit card payment. Bank transfers can be made from the following banks:
- Estonia: Swedbank, SEB, Nordea, Danske, LHV, Krediidipank
- Latvia: Swedbank, SEB, Citadele, Nordea
- Lithuania: SEB, Nordea
- Finland: Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki, Handelsbanken
Immediately after making a transfer or card payment, the customer must click the “back to merchant” button to register the payment at once.
- Ordering and order conformation
4.1 When ordering, please enter the name of the ordering system, telephone number, e-mail, date of arrival, and number of nights. Your order is confirmed once you have received the corresponding order confirmation.
- Canceling orders and granting refunds
5.1 The terms and conditions for order cancellation may differ in relation to different prices; therefore, kindly always read the pricing information carefully. If you cancel a prepaid rate, the hotel has the right not to refund the prepaid amount.
5.2 In case of later cancellation or no-show, the hotel has the right to charge the customer for one night. If the hotel has specifically incurred any costs in connection with your booking, such costs must be reimbursed.
6.1 The personal data submitted upon ordering and making a purchase in the online booking environment is confidential and will be processed in accordance with requirements of personal data related legislation. Strand SPA & Conference Hotel does not disclose customers’ personal data to third parties without the customer’s consent.
- Hotel’s obligations before guests
7.1 If you have received confirmation of a hotel room booking, yet it becomes apparent that the hotel cannot provide you with the hotel room you have booked, the hotel undertakes to offer you at no extra cost a better room category or a room in a hotel of the same level.
- Additional hotel information
8.1 Arrival and departure
Your hotel room is at your disposal from 3 PM on the day of arrival until 12 noon on the day of departure.
The room will be held for you until 8 PM on the day of arrival; kindly notify the hotel in advance of later arrival.
Our hotel rooms are non-smoking. If a hotel guest violates the non-smoking policy, the hotel has the right to demand relevant reimbursement from the customer.
Pets are welcome. A fee of € 25 applies for the entire duration of the stay. If a hotel guest’s pet damages the hotel’s property, the hotel has the right to claim reimbursement from the customer.
When booking, please inform the administrator that you are bringing a pet and also let them know the species of your pet.
8.4 Pricing policy for children
Children 0-3 years of age stay for free in their parents’ room. The cost of accommodation in their parents’ room for children aged 4-11 is € 20 per night. Children 12 years of age and older stay in their parents’ room for € 30 per night.
Parking is available free of charge in the hotel’s car park.
9.1 Disputes between the customer and Strand SPA & Conference Hotel arising from ordering and purchasing of services through the online booking environment are resolved by way of negotiations. If an agreement is not reached, the customer has the right to contact the Consumer Protection Board to protect their rights. Disputes and issues not specified in these terms and conditions are resolved in accordance with the legislation in force in the Republic of Estonia.
Reg. No.: 10764017
VAT number: EE100693414
Address: A. H. Tammsaare pst. 35, 80010 Pärnu, Estonia
Bank account: EE162200221017094558
Bank: Swedbank AS
Telephone: +372 447 5389
Home page: www.strand.ee